Shipping & Returns

Customs clearance and fees

International orders from outside the UK may be subject to the payment of import duties and taxes. You are responsible for payment of any such import duties and taxes on the delivery of your order (DAP). Please note that this could involve some delay of the parcels, as the goods retained and checked at customs are outside of our control. If you do not accept the customs clearance, the product will be returned to the sender destination, and shipping costs will be non-refundable.

How to track your order

Any orders received will be acknowledged by email confirmation, and you will receive tracking information to the email address provided at checkout. If you do not receive an order confirmation or tracking details via email, please check spam and contact us for more information at

Returns & Refunds Policy

Unless there is a defect, we are unable to offer any returns or refunds on our books and stationery.

Fashion items (including totes, dresses, and jumpsuits) cannot be refunded as each piece is made to order, however, we can offer returns for store credit.

Payment terms

We are unable to ship any items before the full payment (inc. shipping) has been made. The payment will be fully debited at the time of order processing.

Customer Service support

For any customer service support related inquiries please contact